1. Make sure that you are logged onto your computer with Administrator privileges; if you are attached to a network then please ask your network manager about this.
2. Uninstall VisualStat using the Add/Remove Programs option in Windows Control Panel.
3. Go to the download page and then download the full VisualStat installer and save this to your local hard drive. Be sure that the VisualStat installer is not corrupted by comparing the checksums files to the original CRC32 checksum located at the File List page.
4. If you have a problem downloading VisualStat, go to the Download Problems page.
5. Run the VisualStat installer to (re-)install the software.
6. If you have a problem installing VisualStat, go to the Install Problems page.
7. If the problem persists then please install the latest service pack for your version of Windows and the latest version of Microsoft Internet Explorer.

Please note that once the free 30 day trial of VisualStat has expired on a computer, you require a licensed version of VisualStatto access to all of software commands.

If you have a technical query then please check the Frequently Asked Questions (FAQ) to see if the answer is there.

If your support question is not answered by any of the above, please complete and send the Problem Form with a detailed description of that problem along with the steps necessary to reproduce it, or email support@visualstat.com. You must register your software to receive FREE technical support.