If you have any technical problem running VisualStat then please first try the following:
- Make sure that you are logged onto your computer with Administrator privileges; if you are attached to a network then please ask your network manager about this.
- Uninstall VisualStat using the Add/Remove Programs option in Windows Control Panel.
- Go to the download page and then download the full VisualStat installer and save this to your local hard drive. Be sure that the VisualStat installer is not corrupted.
- If you have a problem downloading VisualStat, go to the Download Problems page.
- Run the VisualStat installer to (re-)install the software.
- If you have a problem installing VisualStat, go to the Install Problems page.
- If the problem persists then please install the latest service pack for your version of Windows and the latest version of Microsoft Internet Explorer.
Please note that once the free 30 day trial of VisualStat has expired on a computer, you require a licensed version of VisualStat to access to all of software commands.
In order to minimize any problems you might experience when installing and using VisualStat, we have listed the most common problems that we have heard on our support lines.
Please check the Frequently Asked Questions (FAQ) to see if the answer is there.
If your support question is not answered by any of the above, please send a detailed description of that problem along with the steps necessary to reproduce it to firstname.lastname@example.org.
In your email please state:
- The version and build of Windows that you are running (go to Start - Run and enter the command winver to find out).
- The version of Microsoft Office installed on your computer (if any).
- The version of Microsoft Internet Explorer installed on your computer (if any).
- The amount of physical memory in your computer.
For more details in how to use VisualStat and R commands, please see the examples.